Tuesday, January 8, 2013

Digging Deep: How to Uncover Critical Accomplishments to Make Your Resume Shine

By Wendy Enelow, CCM, MRW, JCTC, CPRW
ResumeWritingAcademy.com 2012

As professional resume writers, we all know that a great deal of a resumes effectiveness is based on accomplishments - what a job seek has done to improve operations, increase revenues, strengthen bottom-line profits, reduce operating costs, enhance business processes, upgrade technologies, and so much more.  And, we also know, one of the most difficult tasks can be identifying those accomplishments when clients cannot easily articulate them.

To help you you become even more effective in identifying your clients' achievements, I've outlined key areas of accomplishments for 13 different professions.  Use this information as a guideline when you're interviewing your clients, digging deep to uncover their accomplishments and showcase them in their resumes.

To identify your clients' achievements, begin by asking these questions:

ACCOUNTING & FINANCE:  It's all about the money!
  • Improvements in revenues, profits, ROI, EBITDA, and other financial measurements
  • Negotiation of contracts including dollar amounts, profits, cost savings, and more
  • Partner relationships with investors, pension plan administrators, board of directors, auditors, and others
ADMINISTRATION & OFFICE MANAGEMENT:  It's all about organization and efficiency!
  • Introduction of automated tools, programs, and systems to enhance efficiency
  • Contributions to improved operations, cost reductions, and overall performance improvements
  • VIP and executive responsibilities and relationships
CUSTOMER SERVICE:  It's all about customers, clients, patrons, and others!
  • Top industry rankings for quality of customer service organization
  • Contributions to sales growth
  • Key account management responsibilities and results
ENGINEERING:  It's all about development and improvement!
  • Project planning, management, staffng, leadership, and financial success
  • Engineering/design of new products and processes and their positive financial impact on the organization
  • Integration of advanced technologies to expedite engineering and expand capabilities
EXECUTIVE & GENERAL MANAGEMENT:  It's all about bottom-line performance!
  • Leadership of and contributions to strategic planning and long-term business development
  • Recruitment and leadership of successful management teams (and their contributions)
  • Success in expanding into new markets, new geographic regions, new countries and more
HEALTH CARE:  It's all about quality!
  • Positive impact on quality of care and quality of patient outcomes
  • Expansion of health care services, programs, and outreach to meet patient needs
  • Reduction in disease incidence and overall health improvement of targeted patient base
HUMAN RESOURCES:  It's all about the people and their impact o the organization!
  • Creation of expatriate recruitment, training, employee support, and related programs
  • Improvements in traditional employee benefits and reduction in premium costs
  • Success in recruiting personnel and their performance within the organization
LAW:  It's all about distinction!
  • Establishing legal precedents
  • Managing prestigious cases and clients
  • Relationships with regulatory, legislative, judicial, and other agencies/organizations
MANUFACTURING & PRODUCTION:  It's all about yield and output!
  • Increase in production yield and output, worker productivity, and other performance measurements
  • Seamless introduction of new products into existing manufacturing plants and favorable financial results
  • Implementation of new technologies, robotics, and other automated processes, systems, and equipment
RETAIL:  It's all about product movement and sales performance!
  • Distinction for merchandise design and display (including sales results)
  • Departmental staffing and management responsibilities, and quantifiable results
  • Increases in revenues, profits, and market share
SALES & MARKETING:  It's all about capturing clients and generating profitable revenues!
  • Development of new territories and new markets
  • Introduction of new products and services (and results)
  • Capture of new key accounts and revenue streams
TEACHING:  It's all about innovation and student/learner excellence!
  • Measurement of student/learner performance and achievement
  • Development of new curricula and instructional programs
  • Experience in training and developing other teaching staff
TECHNOLOGY:  It's all about technology innovation and advances!
  • Development of new technologies and their organization/operational/market impact
  • Success in systems migration, conversion, integration, and more
  • Patent awarded and/or pending